December update - Fulfillment is 2/3 done
almost 6 years ago
– Sun, Dec 16, 2018 at 01:02:05 AM
Dear backers,
A lot has happened lately. Here is a recap.
EU
Almost everything has been shipped. There are a few shipments with wooden inserts AND some shipments to the UK that are remaining. We have also shipped pretty much every parcel that is going to Asia, Africa, South-America and the Middle-East, all from Germany.
Australia
Australian shipments for backers who do not have wooden inserts should have left. We do not have yet the tracking IDs but we’ve been told that Aetherworks, who ships those, are supposed to send the tracking IDs directly.
USA
US fulfilment is ⅔ done, all remaining shipments in USA are on hold due to missing things (9-cards for Scenario packs, painted miniatures, wooden inserts or empty boxes, which we are all waiting for).
Due to a mistake of ours, the US 1st Wave didn’t include any Perdition’s Mouth: Traitor Guard expansions. We apologise for this and will ship those separately using untracked Deutche Post shipments from Germany (as we did for the original Perdition’s Mouth: Traitor Guard fulfilment). This shipment should still leave Germany within 2018, but will take approx 10-12d to reach the USA. If you have not received your PMTG by 15th-20th January, please check at your local post office. We know that sometimes these parcels do not get delivered to customers due to the size.
Wooden Insert situation
Basically Wooden has been really super responsive and we’ll give them a big thank you for that. It also means that remaining inserts will be produced in JAN 2019 and we’ll be able to ship those soon after that.
We have now shipped the first set of inserts to the EU. We will listen to the feedback and see if the instructions need updating.
9 small cards of Scenario Packs
We’ve been told by the manufacturer that they’ll finish the 9 small cards by the end of next week. This means that by the 1st week of January we should have all missing components and can complete the fulfilment in the USA and EU. We will also ship the 9 cards to those who already have their game. We have a full list of to whom we need to ship.
Christmas season
Warehouses are working hard to get everything that is ready to be shipped out before Christmas, but from our end there is very little left to send. As far as we know, there are under 10 parcels (to) Australia and under 10 parcels to go from Germany to a few far away places, like Japan. But other than that everything that can be shipped HAS shipped. We wish you a merry Christmas and Happy New Year.
And for those who are waiting for the pledge manager for Cannibals Howl, we will open that early next year because the German Spieleschmiede is still running.
- Timo & team
Shipping update
almost 6 years ago
– Sun, Dec 02, 2018 at 12:48:50 AM
Hi everyone, this is Andrea speaking. Our author of lovely written updates, Lee, is out of the country (and of internet) at the moment, so I get the honor of writing my first update. But you want to hear about shipping - so here it goes:
All pledges with wooden inserts, in the last update we’ve told you about our issues with the wooden inserts. We’re in the process of resolving them and will post an update with pictures soon. Rewards that include a wooden insert will be on hold until we’ve resolved the issues and delivered the corrected pieces to our warehouses.
Canada
All Canadian rewards will be shipped from Germany. They are shipping out now. It will take 4-7 days for all to ship out. Every backer with problems in their order have been contacted.
USA
US shipment 1st wave (about 250 backers) will be shipped this week. That includes anyone who do NOT have both the upgrade kit and scenario pack. We try to get those fixed at the warehouse (eg. to get the missing 9 cards).
South America
South America rewards are in fulfillment too, from Europe. All rewards are either shipped or entered in the fulfilment system (and hence will go out next Monday or Tuesday).
Australia
Australian rewards are scheduled to ship on Mon-Wed next week by Aetherworks.
Far East
All rewards are either shipped or in shipping queue. We have contacted two customers who have entered their address only in korean/japanese markers. Their rewards cannot be shipped before we get their addresses in latin letter.
Andrea and the DDP team